Nexiv Labs is now operating six divisions across healthcare, veterinary, commerce and infrastructure. See the group →
Contact

Talk to the right division

Tell us what you are trying to do and we will route it to the team that owns it. Support replies within one business day.

Reach us

Contact details

One support channel for the whole group — we triage internally so you never have to work out which division to email.

  • Support email
    support@nexivlabs.com
    Sales, support, billing, security and press — all routed from here.
  • Support phone
    +1 (323) 289-0039
    Monday to Friday, 09:00–18:00 UK time.
  • Business address
    Lees Street
    Address line 2
    Pendlebury
    M27 6BU
    United Kingdom
  • Support address
    Lees Street
    Pendlebury
    M27 6BU
    GB
  • Trading name
    A-SERVICE-A
    Card statements and payment receipts show A-SERVICE-A. If you do not recognise a charge, contact us before your bank and we will identify it.

Security reports

Put "SECURITY" in the subject line. Acknowledged within two business days — see the Trust Centre.

Data rights requests

Access, correction, deletion or portability requests are handled per the Privacy Policy, within one month.

Send an enquiry

Fields marked * are required. The more specific you are, the more useful our first reply will be.

A paragraph is plenty. An engineer reads every enquiry.
This site is static and has no server-side form handler, so submitting opens your mail client with the enquiry pre-composed to support@nexivlabs.com. Prefer to write directly? Email support@nexivlabs.com.
Direct routes

Or go straight to a division

Nexiv Health

Telehealth deployments, EHR integration, clinical governance questions.

Open division

Nexiv Vet

Teletriage, out-of-hours cover, practice management integration.

Open division

Nexiv Pets

Selling on the marketplace, orders, escrow and dispute questions.

Open division

Nexiv Technology

Product engineering engagements, embedded squads, due diligence.

Open division

Nexiv Chain

Smart contracts, tokenisation, provenance and verifiable credentials.

Open division

Nexiv Cloud

Platform build, migration, managed operations and SLA questions.

Open division
Before you write

Quick answers

A-SERVICE-A is the trading name of Nexiv Labs, and it is what appears on card statements for any purchase across our divisions — a consultation, a marketplace order or a subscription. Email support@nexivlabs.com or call +1 (323) 289-0039 with the date, amount and last four digits of the card and we will identify the transaction, usually the same day. Contacting us first is faster than a chargeback and avoids your card being blocked.
General enquiries within one business day. Existing customers on a support agreement get the response targets set out in the Service Level Agreement, which for Severity 1 issues is immediate and around the clock.
The smallest engagement we can do well is a two to three week technical review. Below that we would be guessing, and we would rather say so than invoice for it. See Capabilities for the engagement models.
No. This is a business support line and is not monitored for clinical emergencies. If you or someone else needs urgent medical help, call your local emergency number. For an animal emergency, contact an emergency veterinary service directly. See the Medical & Veterinary Notice.