Division 02 — Veterinary telehealth

Nexiv Vet

Teletriage and virtual consulting for veterinary practices and pet owners. Answer the 2am question in minutes, decide what genuinely needs to be seen, and keep the practice at the centre of the relationship.

Talk to the vet team How triage works

24/7 rota cover Writes back to the PIMS Verified professionals

Triage routing

The core loop

Structured triage, not a chat window

Every contact runs through the same protocol so decisions are consistent, defensible and reviewable — regardless of who is on shift.

STEP 01

Structured intake

Species, age, presenting signs, duration, medication history and photos or video, captured through a branching questionnaire rather than free text.

~90 seconds

STEP 02

Severity scoring

Responses map to a severity band with hard red-flag rules that bypass the queue entirely and instruct the owner to seek immediate in-person care.

Red flags bypass queue

STEP 03

Professional review

A registered professional picks up the case with the full record open — prior consults, marketplace purchase history, vaccination status.

Licence-checked rota

STEP 04

Disposition & write-back

Advice, follow-up, or referral to the practice — with a structured note, media and outcome code written back into the practice system.

Automatic sync

Capabilities

Two products, one record

An owner app and a practice console, sharing a single animal record so nothing is retold and nothing is lost between them.

Owner app

Triage & consultGuided intake, photo/video capture, video consult and written summary afterwards.
Pet recordVaccination dates, weight history, medications, allergies and prior consult notes.
RemindersBoosters, parasite treatment, medication courses and follow-up recalls.
Multi-petHousehold view with per-animal records and shared payment method.
ContinuityLinks to Nexiv Pets purchases, subscriptions and provenance records.

Practice console

QueueSeverity-ordered case list with SLA timers and claim/release behaviour.
RotaShift planning across practices, with licence and jurisdiction constraints enforced.
NotesTemplated clinical notes, outcome coding and one-click referral packet.
IntegrationPIMS write-back via API or exchange file, with reconciliation reporting.
OversightCase audit, second-opinion flagging and quality review sampling.

Out-of-hours without the burnout

Practices pool overnight cover across a shared rota, so no single clinic carries every night. Cases still return to the owning practice in the morning with a complete record.

Prescribing handled properly

Remote prescribing rules differ by jurisdiction and by whether the animal is under the practice's care. The platform encodes those constraints instead of leaving them to memory.

Evidence for the practice

Contact volume, conversion to in-person appointments, avoided emergency visits and revenue per triage — reported per practice and per clinician.

Integration

The practice system stays the source of truth

Nexiv Vet never asks a practice to migrate. We write into what they already run, and we reconcile so a failed sync is visible rather than silent.

REST API integration where the PIMS exposes one
Structured exchange files for systems without an API
Idempotent writes with per-case reconciliation status
Media stored once, referenced by both systems
Microchip identifier as the cross-system animal key

POST /v1/consults/{id}/writeback

// Disposition pushed back to the practice system.
{
  "animal": {
    "microchip": "9410000********",
    "species":   "canine",
    "name":      "Rufus"
  },
  "triage": {
    "severity":  "amber",
    "redFlags":  [],
    "protocol":  "gi-acute-v3"
  },
  "disposition": "book-in-24h",
  "clinician":   { "registration": "verified" },
  "attachments": 3,
  "sync": { "status": "acknowledged", "attempts": 1 }
}

Veterinary telehealth has real limits. Remote triage cannot replace a physical examination, and in many jurisdictions a prescription requires the animal to be under the prescribing practice's care.

If an animal is collapsed, struggling to breathe, bleeding heavily, having seizures, has suspected bloat, or has ingested something toxic, contact an emergency veterinary service immediately rather than waiting for a remote consultation. Full detail is in the Medical & Veterinary Notice.

Questions

Common questions

No — the model is deliberately practice-first. Cases originating from your client base return to you, notes land in your system, and follow-up appointments are booked into your diary. Where we provide overnight cover, the practice remains the owner of the client relationship.

Only within the rules of the relevant jurisdiction and professional body. The platform encodes those constraints: whether the animal is under the practice's care, which medicine classes are permitted remotely, and what documentation is required. Where remote prescribing is not permitted, the workflow routes to an in-person appointment instead.

We integrate through whatever interface a system exposes — REST API, scheduled exchange files, or a database-side connector where the vendor permits it. During onboarding we test the write-back path against a non-production copy first and report reconciliation results before go-live.

Registration details are checked against the relevant professional register at onboarding and re-checked on a schedule. Expiry dates are tracked, and a lapsed registration automatically removes the clinician from the rota and from the routing pool.

Bring your out-of-hours problem to us

We will model your contact volume, cover pattern and PIMS integration path before you commit to anything.

Talk to the vet team See Nexiv Pets